Ventana produces window covering components and readymade blinds for wholesale customers throughout the world. The company has offices and factories in the U.S., China and Taiwan, and customers all around the globe. The main purpose of ERP system development was to automate ordering process and keep all company’s products, quotations, orders, accounting, and communications standardized in one database.
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| Company Calendar represents the most important information for Customer Service representatives: when an order is going to be produced, shipped, delivered, and paid for | |
Every client has its own interface where one can see all of the information that Ventana representatives can; that eliminates the need of calling customer service.
Administrative panel is very flexible and it allows to specify different pricing for products or categories, sales commissions, minimum order amounts, variety of customer discounts, and many other useful settings. It is also possible to grant access to specific product categories. All of this is set on a customer level.
In manufacturing world where row materials suppliers change their prices often, it is extremely important to have a full control over your price. That is why we developed a system of price indexes for Ventana. It is easy to increase or decrease all prices in the ERP system. Or for selected clients only. Or for product categories components only. Or even for selected products only.
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| Product View page has all important information that a window covering expert may need to make an ordering decision | |
One of the most attractive parts of the ERP system is that it calculates everything for you: order subtotals, customs duties, shipping charges, and packing details. It even shows you how much free space is left in your container as you adding products to it.
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| Order Details page | |
Another important part of the ERP system is an internal communication system. Ventana has to collaborate with people in different time zones who speak different languages. That is why it is important to avoid miscommunication by automating the ordering process. Critical parts of the system have approval procedures: for example, a completion date of a specific order will be changed only if a factory representative requested it and a customer service representative approved it.
There is also an internal messaging system that replaces email communication and keeps everything in the same database. No more: “I didn’t receive your email, when did you send it?” It is even possible to trace when the message was received by a recipient.
Ventana’s ERP system is web-based: it is accessible from any device that has internet connection. Sales representatives are able to place an order or email quotation to a new lead even from their phones. It is especially convenient when you travel or attend a trade show.
Before ERP system was implemented by Ventana, combined average time spent by a customer service representative on every order fulfillment was 5 business days, involving a lot of communication back and forth, and high risk of miscommunication. Today the same process requires only several minutes.